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Case study: How a small security team at a big airline streamlined its intelligence

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It’s hard enough to keep up with the average day’s security events around the world, but the addition of the COVID-19 outbreak brought new challenges and anxiety to a small security team at a major US airline.

“Like many organizations, we operate with a smaller workgroup of security and intelligence professionals that must find a balance between handling a significant workload and monitoring global security events,” the airline explained.

Full case study (.pdf)

Prior to joining Factal, the airline drank from the social media firehose using “unvetted data-mining platforms.” It was a cumbersome process to collect, sort and assess the information – then evaluate whether it was credible before escalating the event.

After considering hiring additional analysts to fill the gap, the security team decided to join Factal’s breaking news platform. Together with social media event detection, Factal provides trusted real-time verification, pinpoint proximity analysis, deep customization and a 24/7 secure chat with Factal’s experienced news editors.

After quickly implementing Factal, the airline’s security team eliminated as many as nine process steps (see full case study), boosting productivity and freeing the team to tackle other tasks.

“Our organization’s current process has been greatly simplified,” the airline explained. “Our decision to utilize Factal has truly tipped the scales to a more security-driven and proactive approach to global security events.”

Read the case study in full.

What is Factal?

Trusted by many of the world’s largest companies and nearly 300 humanitarian NGOs, Factal is a risk intelligence and collaboration platform that brings clarity to an increasingly noisy and uncertain world.

Powered by a hybrid of advanced AI and experienced journalists, Factal detects early signals, verifies critical details and assesses the potential impact at the speed of social media. From physical incidents and brand mentions to geopolitical developments, Factal offers the most trusted, real-time risk intelligence on the market.

Factal is also home to the largest security and safety collaboration network in the private sector. Members securely share information with other members in proximity to the same incident, both on and the Factal app.

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